Getting multi million dollar clients is no easy task. It takes technical expertise and innovative solutions but also a level of trust and partnership that goes beyond the client vendor relationship. At NineTwoThree, one of the key reasons we get and keep high profile clients is what we call "full transparency development". This isn’t always easy or natural but has proven to be a powerful way to build long term relationships with our clients and employees.
Full transparency development is a philosophy that runs through everything we do at NineTwoThree. It’s more than a buzzword or a management fad; it’s a commitment to open, honest and continuous communication with everyone we interact with – clients and employees.
This means sharing everything: the wins, the losses, the strategies, the whole development process and even the nitty gritty details that other companies might hide. Unlike traditional business practices where certain information is kept behind closed doors, full transparency development is about breaking down those barriers. It’s about creating an environment where information flows freely, where clients and employees are equally informed and where decisions are made with all the facts on the table.
From the moment we start working with a client full transparency is the rule not the exception. We don’t just show them the glossy success stories or the carefully curated metrics that make us look good. We share everything – the good, the bad and the ugly. This means clients are fully aware of our strategies, our development process and the challenges we face along the way.
This may seem risky to some but it’s exactly what helps us build trust with our clients. By being upfront about potential issues or setbacks we create a partnership based on honesty and mutual respect. Clients know they can rely on us to give them the full picture not just the parts that make us look good. This trust is priceless especially when working with big multi million dollar companies that require a high level of confidence in their development partners.
And this transparency extends to our communication practices. We keep our clients in the loop at all times. Whether it’s a weekly update, a quick check in or a detailed report our clients know exactly where their project is at. This constant communication allows for quick adjustments, collaborative problem solving and better alignment of goals.
Full transparency development isn’t a one way street. It’s a two way street where NineTwoThree and our clients benefit from open communication. Just as we share our knowledge, strategies and experiences we also learn from our clients. Many of our clients are industry leaders in their own right with valuable insights and expertise that can inform our work.
We improve our projects and our relationships with clients. This collaborative approach means both parties are constantly evolving, innovating and adapting to new challenges and opportunities.
While transparency with clients is important, it’s equally important to be transparent with our employees. At NineTwoThree we believe our team is our most valuable asset and we treat them as such. This means sharing key information with them – revenue numbers, company goals, metrics and whatever else they want to know. We don’t keep our employees in the dark; we empower them with the information they need to understand the bigger picture and how their work contributes to the company’s success.
This isn’t just about sharing numbers. It’s about creating an environment where employees feel valued and trusted. When employees have access to information they can make decisions, take ownership of their work and contribute to the company’s growth. This empowerment leads to higher levels of engagement, motivation and job satisfaction.
Transparency isn’t just about sharing information; it’s also about investing in our employees growth and development. At NineTwoThree we are committed to turning every one of our team members into leaders. This means providing them with the tools, resources and opportunities to develop their skills and advance their careers.
We offer a learning budget that employees can use for books, conferences, courses or any other resources that will help them grow. This investment in continuous learning aligns with our value of being a student, so our team is always at the forefront of industry trends and innovation.
By contributing to a culture of learning and growth we not only improve our team but we also improve the quality of our work. When employees are encouraged to develop their skills and take on leadership roles they bring new ideas, fresh perspectives and innovative solutions to the table. This means our clients get the best service and products.
Full-transparency has many benefits but it’s not without its challenges. Being open about everything – including failures and setbacks – requires a lot of courage and vulnerability. It’s not always easy to admit when things aren’t going to plan or to share bad news with clients or employees.
But the challenges are worth it. By being transparent we create a culture of trust, accountability and continuous improvement. We learn from our mistakes, adapt to change and build stronger relationships with our clients and employees.
At NineTwoThree we believe full-transparency is not just the way to lead a company; it’s the only way. In an industry where trust, collaboration and innovation is key transparency is the foundation of everything we do. It allows us to build strong long term relationships with our clients, empower our employees and deliver high quality work.
Full-transparency development may not be the easy way but it’s the proven way. As we grow and take on new challenges we will continue to follow this approach and believe it will continue to deliver for us and those we work with.
