Boosted User Satisfaction with a Modernized Platform

INTRAL, a supply chain management company, needed to transform its customer portal to improve user satisfaction and streamline internal operations. NineTwoThree reimagined the platform’s user experience and implemented an updated system that enhances efficiency, simplifies processes, and provides a seamless experience for both customers and internal teams.

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Concept

INTRAL sought to update its customer portal and internal systems to deliver a more intuitive and efficient user experience, addressing challenges with cumbersome workflows and fragmented processes.

The goal was to streamline daily operations, reduce complexity, and create a platform that better served both customers and employees, setting a foundation for future growth.

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Challenge

The existing INTRAL web portal and backend systems were outdated, leading to inefficient user interactions and a suboptimal experience for both customers and internal teams. The platform’s lack of scalability, modern features, and maintainability made it difficult to adapt to evolving business needs. Key challenges included:

Outdated backend infrastructure with limited scalability.

Cumbersome frontend UI that negatively impacted user satisfaction.

Complex legacy authentication systems that hindered smooth transitions between admin and customer portals.

Need to maintain operational continuity while undergoing significant system overhauls.

Solution

NineTwoThree partnered with INTRAL to completely revamp their system. Here's what we did:

Modernized Backend

We migrated the backend to Azure for scalability and reliability, rebuilt it using modern architecture patterns, and created RESTful APIs for easier integration.